Customer Facing Devices Drive Learning And Engagement

Customer Facing Devices Teach Origami

A few weeks ago I spent a day with my family touring my alma mater, Brigham Young University (BYU) at Provo. One of the popular “attractions” at BYU is its Museum of Art (MOA). The exhibit at the MOA while we were visiting was of Japanese artwork and the entire downstairs was devoted to the art of origami.

Origami is the art of folding paper. The exhibit had everything from dresses, to dinosaurs (which my two boys loved), to large three-dimensional  moving structures made of paper. One of my favorite parts of the exhibit was a do-it-yourself station in which patrons learned origami using Customer Facing Devices.

IMG_9747

You’ll need to forgive the low-quality image – these were taken in low light on my phone. None-the-less, you can get an idea about how the MOA is using Customer Facing Devices to engage and educate its patrons. My kids were able to browse through a list of different options (e.g. cranes, lions, flowers, boxes, etc.), select the piece they wanted to learn and were shown a step-by-step video tutorial that they worked through at their own pace.

By using Customer Facing Devices, the MOA:

  • Is able to allow patrons to engage at their own pace
  • Does not require museum staff to learn and teach patrons the art of origami, lowering the total cost of the exhibit
  • Has created a more meaningful and lasting experience for its patrons – my son still flies his paper crane (not pictured above) around our house

Customer Facing Devices Are Used For Learning And Engagement

We are seeing more and more organizations and institutions like museums, libraries and universities adopt Customer Facing Devices to engage with and provide an improved learning experience for its patrons. Moki clients, the New York Public Library and the Warhol, have found great success by placing Customer Facing Devices throughout its establishments to engage with customers.

Moki Solutions

Moki’s kiosk apps make it easy to turn standard tablets (Android or iPad) into a kiosk that can be used to deliver video, display images and signage, or enable controlled web browsing. And with Moki Total Control, you can remotely manage, secure and analyze fleets of kiosks across one or multiple locations from one central dashboard.

About the Author: Michael Girdley