CASE STUDY | New York Public Library

NY Public Libary

The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years. Founded in 1895, NYPL is the nation’s largest public library system, featuring a unique combination of 88 neighborhood branches and four scholarly research centers.

Serving more than 18 million patrons a year, and millions more online, the Library holds more than 51 million items, from books, e-books, and DVDs to renowned research collections used by scholars from around the world.

The Problem

How To Set Appropriate Design Goals With Local Community

The mission of The New York Public Library is to inspire lifelong learning, advance knowledge, and strengthen communities.

NYPL is in early program development for the renovation of NYPL’s largest circulating branch, Mid-Manhattan Library. Given it’s community oriented mission, NYPL wanted to include local community’s voice in setting key design goals.

Specifically, NYPL sought to involve community’s key decisions regarding programs offerings, services provided, and spaces in the renovated library.

The Solution

Deploy Customer Facing Devices To Collaborate With The Community

NYPL installed iPad based Digital Kiosks with Moki Total Control at key locations. Patrons use these devices to provide design inputs to NYPL.

Moki Total Control Enables NYPL To:

  1. Interact with patrons via Moki’s simple and elegant kiosk app.
  2. Secure device and survey app by locking-down iPad. Lock-down ensures that the kiosks are used for intended purpose only.
  3. Manage survey content and push updates to all kiosks instantaneously.
  4. Analyze Digital Interactions, device status and app health.