Digital Kiosks Capture Community Feedback

Case Study — New York Public Library

New York Public Library

The Challenge

How To Set Appropriate Design Goals With Local Community

The mission of The New York Public Library is to inspire lifelong learning, advance knowledge, and strengthen communities.

NYPL is in early program development for the renovation of NYPL’s largest circulating branch, Mid-Manhattan Library. Given its community oriented mission, NYPL wanted to include local community’s voice in setting key design goals.

Specifically, NYPL sought to involve community’s key decisions regarding programs offerings, services provided, and spaces in the renovated library.

The Solution

Deploy Customer Facing Devices To Collaborate With The Community

NYPL installed iPad based Digital Kiosks with Moki Total Control at key locations. Patrons use these devices to provide design inputs to NYPL.

Moki Total Control Enables NYPL To:

  1. Interact with patrons via Moki’s simple and elegant kiosk app.
  2. Secure device and survey app by locking-down iPad. Lock-down ensures that the kiosks are used for intended purpose only.
  3. Secure device and survey app by locking-down iPad. Lock-down ensures that the kiosks are used for intended purpose only.
  4. Analyze Digital Interactions, device status and app health.

THE RESULTS

Digital kiosks support visitor interactions allowing for greater community outreach and collaboration.

88

Neighborhood Branches

and four scholarly research centers.

+18M

Patrons Served A Year

and millions more online.

+51M

Research Collection Items

used by scholars worldwide.

About New York Public Library

The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years.
Founded in 1895, NYPL is the nation’s largest public library system, featuring a unique combination of 88 neighborhood branches and four scholarly research centers.

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