One of the most common friction points in deploying a managed device fleet is the gap between the hardware procurement process and the MDM enrollment process. Devices are ordered from a vendor, arrive at a staging location or directly at the deployment site, and then the IT team begins the enrollment process. If the hardware was not purchased through the right channel or with the right configuration, what should be a streamlined enrollment becomes a manual effort at every device.
Moki’s hardware partner ecosystem is designed to close that gap. Certified hardware partners are vendors whose devices have been validated for Moki deployments and whose procurement processes are aligned with Moki’s enrollment requirements, including zero-touch enrollment for eligible Android hardware. Buying through a Moki certified partner means hardware arrives ready for enrollment rather than requiring coordination between a hardware vendor and an MDM vendor to make the two work together.
What Certified Hardware Partners Provide
Moki’s certified partner program validates hardware against Moki’s platform requirements to confirm that the device supports the management features that Moki’s customers need. Certification covers:
- Compatibility with Moki’s Android Agent and Android Enterprise management frameworks
- Support for kiosk mode and device lockdown at the depth that Moki’s platform provides
- Compatibility with Moki’s remote control capabilities including screen view and interactive control
- Eligibility for zero-touch enrollment where applicable for the hardware category
The certification process means customers do not need to research hardware compatibility independently or test devices themselves before committing to a purchase. A device from a Moki certified partner is a validated combination of hardware and platform that has been confirmed to work together.
Beyond compatibility validation, certified partners can often pre-install the Moki Agent application on devices before they ship, pre-register devices in Moki’s system using the device serial numbers before delivery, and in some cases configure devices with the initial enrollment profile before they leave the warehouse. The result is a device that arrives at the deployment location closer to deployment-ready than hardware purchased through a non-partner channel.
How Partner Procurement Simplifies Zero-Touch Deployment
For organizations deploying Android devices at scale through zero-touch enrollment, the procurement channel is not a minor detail. Zero-touch enrollment requires devices to be purchased through Google-certified zero-touch resellers and registered in the zero-touch portal before they ship. Devices purchased through channels outside the zero-touch program cannot be enrolled through zero-touch regardless of how the MDM is configured.
Moki certified hardware partners who are also zero-touch resellers eliminate the procurement coordination step entirely. When a purchase order is placed through a certified partner, the partner handles the zero-touch portal registration as part of the order fulfillment process. Devices leave the warehouse already registered and linked to the customer’s Moki configuration profile. When they are powered on at the deployment location, enrollment happens automatically.
This is the highest-efficiency deployment path available for Android fleets, and it is only accessible when hardware is purchased through a vendor who is both a zero-touch certified reseller and a Moki certified partner.
The Support Advantage of Certified Partners
Purchasing through a Moki certified hardware partner also affects the support experience when device issues arise. A hardware problem on a device from a certified partner is supported through a vendor who is familiar with Moki’s platform, has established support relationships with Moki’s team, and can coordinate between hardware and software support without the customer having to manage that coordination themselves.
When a device issue arises that could be either a hardware problem or an MDM configuration issue, the lack of a relationship between the hardware vendor and the MDM vendor is operationally painful. Each vendor suggests the problem is with the other, and the customer is caught in the middle trying to diagnose which layer the issue is in. Certified partners eliminate this dynamic because the hardware and software support relationship already exists.
Finding and Evaluating Moki Certified Partners
Moki’s certified partners page lists the current certified hardware partners with information about the hardware categories and device types each partner covers. The partner ecosystem spans multiple hardware categories relevant to dedicated device deployments including Android tablet vendors, rugged device manufacturers, digital signage hardware providers, and kiosk enclosure manufacturers.
When evaluating hardware options for a new deployment, starting with the certified partner list provides a validated shortlist of options that are confirmed to work with Moki’s platform rather than requiring independent compatibility testing. The procurement team can then evaluate certified options on the specific hardware requirements of the deployment, including form factor, environmental durability, display specifications, and connectivity, with the confidence that Moki compatibility is already established for every option on the list.
For deployments with specialized hardware requirements that no current certified partner covers, Moki’s team can advise on compatibility assessment for non-certified hardware and identify any limitations that would affect the management configuration before purchase rather than after.
Schedule a Moki demo to discuss hardware partner options for your specific deployment type, or explore Moki’s certified partners to review the current partner ecosystem. Moki’s support team can help match your hardware requirements to the right certified partner options.