The Hershey Company is the largest North American manufacturer of quality chocolates, non-chocolate confectionery, and chocolate-related grocery products. Hershey’s products are sold in about 60 countries worldwide.
Hershey’s had 14,800 employees and reported revenues of nearly $7 billion in 2013.
Hershey’s Chocolate World is a major tourist attraction. Each year millions of people visit Chocolate World and indulge in the delightful process of making confections.
Those visiting the Chocolate World are Hershey’s most ardent fans. Hershey’s wanted to convert these one time visits into lasting relationships with its most engaged customers.
Hershey’s installed iPad based Digital Kiosks with Moki Total Control. Visitors interact with Hershey’s brand via Digital Kiosks and provide ways for Hershey’s to follow-up with delicious brand experiences, long after the factory visit.