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CASE STUDY: NYC Department of Health

With an annual budget of $1.6 billion and more than 6,000 employees throughout the five boroughs, NYC Department of Health is one of the largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic and cultural backgrounds.

The Health Department gathers data and statistics from New Yorkers and uses them to inform the public and health professionals about the health of the City over time, to establish department priorities and to shape health policy at all levels of government.

The Problem

How To Increase Patient Engagement and Raise Awareness on Key Health Issues

Health care expenditures in the United States are currently about 18 percent of GDP, and this share is projected to rise sharply. US Department of health and Human Services (HHS) has identified multiple initiatives to manage the rise on costs. Electronic Health Record (EHR) is one the initiatives.

HITECH act, part of the 2009 stimulus package, earmarked $29.5 billion for meaningful use of interoperable Electronic Health Record (EHR) adoption in the health care system as a critical national goal.

Project PEEK, the Patient Engagement and Education Kiosk, was funded by the HEAL17 grant from New York state. The goal of the grant was to expand care coordination through the use of Interoperable Health Information Technology. Through HEAL NY Phase 17, $120 million was awarded to community-based health information technology (IT) projects to build a more streamlined approach to sharing patient information.

The Solution

Customer Facing Devices Enable Patients To Become Educated On Their Health

NYC Department of health installed iPad based Digital Kiosks with Moki Total Control at hundreds of Primary Care Providers’ (PCP) locations.

Patients can access their Personal Health Record (PHR) via these secure and HIPAA compliant Digital Kiosks.

Patients can also interact with these devices to access information about a variety of health topics including preventative care, chronic disease management, New York’s insurance marketplace, and initiatives from the New York City Department of Health. The PEEK team refreshes content every 4-12 weeks, keeping in touch with local and seasonal trends such as flu shots for the fall and winter months.

Moki Total Control Enables NYC Department Of Health To:

 

  1. Provide secure and HIPAA compliant access to PHR information.
  2. Secure device and survey app by locking-down iPad. Lock-down ensures that the PEEK kiosks are used for intended purpose only.
  3. Manage survey content and push updates to all Customer Facing Devices instantaneously.
  4. Analyze Digital Interactions, device status and app status.

The Results

PEEK continues to proliferate with 200+ PCP Installation throughout New York

Rich analytics on PEEK usage enables NYC Health to better understand patient needs and fine tune messaging.

See Moki Total Control In Action

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