Specialized Mobile
Device Management

Moki meets our needs The experience is good – it does what we need to do and allows us to service clients easily ☺The software is easy to use and is flexible allowing us to set up devices in accordance with client needs as well as being able to manage the estate of devices easily and securely ☹It is slow at times and we still have users on Classic and it is labour intensive to move to later iterations of Moki

MOKI, good way for Kiosk ☺The interface and the search engine are powerful and easy to use. ☹The remote control does not always work perfectly.

Moki for Asset Management ☺The customer support team and the account reps. ☹UX leaves a bit to be desired, especially when the application requires multiple clicks on some features to proceed.

Moki is a simple and effective mobile device management platform ☺* Very simple and fast to provision * Simple user interface * Great device health reporting * Fast and friendly support ☹I have no issues with the platform. It does what I need it to do, effectively.

Stay in control with Moki ☺Moki Total Control was so simple to set up. I was surprised at the ease of use and it’s a feeling of relief and security to be able to see, access, control all of our companies devices from one centralized location! The amount of devices that have “gone missing” has drastically reduced since integrating Moki to our business! ☹I have not found anything lacking with Moki and am excited to continue to use them as our business grows.

Moki Review We solved for everything with the help of [SENSITIVE CONTENT HIDDEN], our salesperson, and [SENSITIVE CONTENT HIDDEN], our support specialist. If I needed help [SENSITIVE CONTENT HIDDEN] was there in minutes. He would take things to the engineering team. We even found that the App Configuration for TeamViewer broke, and it was T[SENSITIVE CONTENT HIDDEN] team who realized it was a TeamViewer developer issue. I took the findings from [SENSITIVE CONTENT HIDDEN], and TeamViewer created an updated release to fix the problem. All in all, during the pandemic, we looked at all MDM platforms. Only Moki Total Control gave us everything we wanted and needed, was affordable, and by far, the BEST customer support I have experienced in my 20 years in this industry. The other vendors would get an email back to me within a day, or a phone call within 48 hours. I would click on the purple chatbox and [SENSITIVE CONTENT HIDDEN] would be there in a few minutes. ☺The most impactful feature is Kiosk mode. We sent these phones out to about $1,500 patients across Massachusetts so they could attend Telehealth meetings. We were able to lock down the phones, add all the apps needed for each particular Community Health Center, and could support the phones using the App Config for Teamviewer. Using the App Config with Tokens and APIs made it so we did no have to touch 1,500 phones, just give them to patients. When they needed support, they just opened the Teamviewer app. ☹I cannot find anything that is a “Con” for Moki Total Control.

Great support, great product, great price We rolled out 1,500 phones to patients in our state using Moki for application push, kiosk mode, language support, and device management. We trained non-technical staff to manage the software, which went well. I don’t think we would have accomplished all this with another product. ☺The Kiosk mode feature was a game-changer for the project we needed it for. ☹Nothing about Moki, Google changed some things in the beginning of the project which impacted features of Moki we would have liked.

SteraScreen Review on Moki total control Brilliant and intuitive ☺easy enrollment process, feature and facilities to ensure remote control and CMS ☹When managing devices or content updates, the device you are connected and managing in Pulse Player to does not display in that window so unable to double check.

Overall Review Very positive. Great team, good support / open discussion. Product works well. ☺- Easy to setup and update devices – Moki created a custom low data version which made the use of mobile data possible – Easy to manage inventory ☹- Would be nice if devices were searchable by an ICCID or IMEI – It would be good if the first time success rate of updates was higher (but suspect this is more down to use on mobile data rather than wifi)