Android - Agent

This category covers Moki's Agent/Device Administrator management solution.

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iOS

This category covers Moki's iOS management solution.

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Android Enterprise

This category covers Moki's Android Enterprise management solution.

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BrightSign

This category covers Moki's BrightSign management solution.

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FAQs

This category provides general FAQs about Moki's solutions.

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News & Updates

This category provides news and updates.

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BrightSign Device Commands

Under the Devices tab, when you select an individual device, there are a number of commands you can use to interact with that device.

Available Commands:

After any command is sent to a device, you can monitor the status of the command under the Action History. When a device is clicked on from the Devices tab, select Action History from the right-hand pane.

Reboot

  • Device will be shut off and restart

Take Screenshot

  • A screenshot of the current content on the device will be taken and saved in Moki
  • Once a screenshot is taken, it can be viewed in two places
    1. In the Action History
    2. Under Details=>Screenshots=>View

Export Logs

  • Recent logs will be exported from the device
  • Exported logs can be viewed in the Action History

Factory Reset

  • The device will be Factory Reset

Update Firmware

  • Firmware can be updated or downgraded using this command
  • Answer a simple security question, and enter the Firmware URL
  • Select ‘Yes’ to initiate the firmware update
  • The device will reboot multiple times are part of completing the firmware update

Pull File

  • Used to pull a file from SD card on the device
  • Once, you select Pull File from the Command dropdown, you will be prompted to enter the file path.
  • Enter the desired file path, and select ‘Yes’ to pull the file from the device
  • When pulling a file from the SD card, the file path will always begin with ‘sd/’. You can then follow with any necessary folders and the file name.
  • If the file is not within a folder, simply ‘sd/’ followed by the file name is sufficient
    • For example: sd/MokiLogo.jpg
    • Or if the file is in the ‘remote_snapshots’ folder, for example, it would be: sd/remote_snapshots/MokiLogo.jpg
Confirm command pull
  • Once the Pull File is completed, you can view the file under the Action History
pull file

Push File

  • Used to send a file to the SD card on the device
  • Once, you select Push File from the Command dropdown, you will be prompted to enter the file path you want to send the file to and to select the file to send
  • Enter the desired file path=>Click “Select from computer” OR choose a file from the uploaded files dropdown=>choose the desired file from the computer OR from the dropdown. After you have selected the desired file, click ‘Send File’ to send the file to the device.
  • When sending a file to the device SD card, the file path will always begin with ‘sd’. You can then follow with any necessary folders if needed.
  • If you only wish to send the file to the SD card, and not in a folder, simply ‘sd’ for the file path is sufficient
  • If you wish to send the file to a specific folder on the SD card, you will enter ‘sd/’ followed by the folder name for the file path
    • For example, if you wish to send the file to the ‘remote_snapshots’ folder, the file path would be: sd/remote_snapshots
Sending File

Get Device Time

  • Will return the current time on the device
  • Once completed, you can view the time pulled from the device under the Action History

Set Device Time

  • Used to change the time on the device
  • When setting the time do not check the ‘Apply UTC Time’ option, unless you want the time on the device to change to the UTC time based on the time set, and the Time Zone

Delete File

  • Delete files from the SD card of the device
  • Once, you select Delete File from the Command dropdown, you will be prompted to enter the file path of the file you wish to delete
  • Enter the desired file path, and select ‘Yes’ to delete the file from the device
  • When deleting a file from the SD card, the file path will always begin with ‘sd/’. You can then follow with any necessary folders and the file name.
  • If the file is not within a folder, simply ‘sd/’ followed by the file name is sufficient
    • For example: sd/MokiLogo.jpg
    • Or if the file is in the ‘remote_snapshots’ folder, for example, it would be: sd/remote_snapshots/MokiLogo.jpg

Format Storage Device

  • Used to reformat a storage device
  • Once you select Formate Storage Device from the Command dropdown:
    • Answer the simple security question
    • Select the storage device you wish to format
    • Select the Format Type
  • Once all desired selections have been made, click ‘Yes’

Reprovision Device

  • Use this to change the Setup used on a device
  • This command will wipe the primary SD card and factory reset the device
  • Prior to utilizing this command, be sure you have changed the Setup on the device to the desired one. This can be done by:
    • Clicking on the device in the Devices list
    • Clicking the edit icon to the right of the Command dropdown
    • Selecting the desired Setup
    • Save
  • Once you select Reprovision Device from the Command dropdown=>Answer the simple security question=>click Yes to initiate the device reprovision

This command will wipe the primary SD card and factory reset the device

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