Android - Agent

This category covers Moki's Agent/Device Administrator management solution.

VIEW ARTICLES

iOS

This category covers Moki's iOS management solution.

VIEW ARTICLES

Android Enterprise

This category covers Moki's Android Enterprise management solution.

VIEW ARTICLES

BrightSign

This category covers Moki's BrightSign management solution.

VIEW ARTICLES

FAQs

This category provides general FAQs about Moki's solutions.

VIEW ARTICLES

News & Updates

This category provides news and updates.

VIEW ARTICLES

How To Recover a Device Stuck in App Lock Mode

This article will help you troubleshoot getting a device that is locked to an app back online 

When your Supervised device that contains an App Lock profile has lost it’s WiFi signal and someone clicks a link, the app will get stuck trying to launch that page but won’t ever complete. The device will stay in this state even if the device becomes connected to WiFi again. If this happens you’ll need to manually reboot the device and it will launch your app again.

If this still doesn’t correct the issues you’ll need to connect the device to your Mac and open Apple Configurator to get WiFi access back to the device. Once this is done then you can remove the App Lock profile from Manager, connect the device to the proper network and then place the tablet back in App Lock mode.

See Moki in Action

Request a Demo today with by phone, email, or just fill out the form

Contact Us

Skip to content