When organizations invest in a mobile device management MDM solution, they often focus on features, compatibility, and price. But there’s another critical piece that can make or break the success of your deployment: MDM support.
At Moki, we understand managing fleets of devices. From tablets, to kiosks, to POS solutions, it requires more than just software. It demands a responsive and knowledgeable support team that’s ready to help you navigate complexity, avoid downtime, and maximize ROI. Here’s why strong MDM support isn’t a “nice-to-have”—it’s a must-have.
1. Faster Resolutions = Less Downtime
When something goes wrong with your devices, every minute counts. Whether a kiosk freezes during a customer transaction or a tablet loses connectivity in a remote location, your business can’t afford delays. A top-tier support team provides rapid response times and deep technical expertise to resolve issues quickly so your operations stay on track.
2. Onboarding and Deployment Done Right
Getting started with an MDM platform isn’t always plug-and-play. From configuring devices to setting up policies and integrating with your existing systems, onboarding can be complex. A dedicated support team ensures a smooth rollout by walking you through best practices, helping avoid missteps, and answering questions along the way. Every organization needs an MDM solution and strategy that is unique to their business needs and industry, or solves their customers’ challenges.
3. Proactive Guidance, Not Just Reactive Fixes
Great support isn’t just about fixing what’s broken, it’s about helping you avoid issues in the first place. A seasoned support team offers proactive insights and recommendations, such as which settings to enable for security, how to optimize app deployment, and how to schedule updates with minimal disruption. Additionally, taking customer challenges into account for product roadmap, new features and knowledge base articles ensures a more proactive approach.
4. Tailored Help for Unique Use Cases
Every organization uses MDM differently. A school district might need help managing devices during testing season, while a quick-service restaurant might need support keeping digital menu boards updated. A responsive support team understands your specific environment and can tailor solutions accordingly. Working with a support team that is well-versed in different industries, departments and solution sets means your MDM provider has faced similar use-cases and situations before and is well-equipped to work with your organization.
5. Peace of Mind for Your IT Team
Even seasoned IT professionals appreciate knowing they have a reliable backup. By having a support team on your side, your internal staff can work more efficiently, focus on strategic initiatives, and rest easy knowing help is just a call or message away. MDM management should not overwhelm your IT team and should require minimal support so they can focus on other areas of the business.
The Moki Difference: Human Support That Stands Out
At Moki, we pride ourselves on offering personal, responsive, and expert support – no outsourced call centers, no scripts. Just real people who understand your business and your goals. Our customers often tell us our support is what sets us apart, and we believe it’s a big reason they stay with Moki.
Great MDM software is only half the equation. The other half? A great support team. And when you choose Moki, you get both. Ready to experience MDM support that goes beyond expectations? Contact us or schedule a demo today.
