When it comes to choosing a Mobile Device Management MDM solution, features and functionality often steal the spotlight. But there’s one critical factor that can make or break your experience: customer support. In our latest blog, we discussed different support items that are critical for MDM success.
In this blog, we discuss how Moki is an MDM partner, putting your organization first. That’s why we’ve built a support experience that goes beyond the basics to deliver real value, fast resolutions, and peace of mind. In this blog we discuss the different ways our MDM support stands out in our industry against our competitors.
Fast, Effective Support When You Need It Most
Managing a fleet of devices across multiple locations can be complex. When something goes wrong, whether it’s a configuration issue, connectivity problem, or a new update, you don’t have time to wait days for help.
That’s why Moki solves 92% of support tickets during the first interaction. No waiting game. No back-and-forth. No outsourcing support. No escalation limbo. Just answers.
Because we know time is critical, our average response time during business hours is under 30 minutes. You reach out, we respond, fast.
Multiple Channels to Reach Us
Whether you’re a customer or a partner, Moki makes it easy to get the support you need through a variety of channels so you get the fast, effective support when you need it most. You can reach out via email, phone, in-app chat, or web forms, all of which automatically create support tickets in our system for seamless tracking and faster resolution. No matter your preferred method, you’ll get the same consistent, high-quality support every time.
US-Based, Bilingual Support You Can Rely On
Every member of our support team is based in the U.S., so you’re always working with someone who understands your context and urgency. Plus, we offer support in both English and Spanish to ensure clear, accessible communication for all of our customers.
This means no language barriers, no outsourced delays, and no frustrating loops, just helpful, real-time assistance from knowledgeable experts.
We’re With You, Screen by Screen
One of the most powerful tools in our support toolkit is remote control capability. With your permission, our team can securely access your devices to troubleshoot in real time. Whether it’s resolving a display issue or walking you through configuration, we can step in and fix problems directly, saving you valuable time and frustration.
Empowering You With Knowledge
Support doesn’t just mean answering questions. It means helping you succeed long-term.
Our Knowledge Base is packed with help desk articles, release notes, FAQ’s and step-by-step guides designed to give you the tools to master Moki at your own pace. Whether you’re onboarding a new team member or deploying a major update, the answers are always just a click away. These also give insight into what is happening at Moki and how our MDM solution constantly improves.
The MDM Support Experience You Deserve
Support shouldn’t be a last resort, it should be at the forefront. At Moki, we take pride in offering a support experience that’s fast, friendly, and deeply knowledgeable.
If you’re looking for an MDM solution with rock-solid support to back it up, you’ve found it. Let’s solve problems together, the first time. Talk to our team to get started today.
