After over a year of Zoom meetings, live streams, and virtual events, it was great to be back at an in-person tech event. A few weeks ago, the Moki team had the pleasure of attending the 2021 BlueStar VarTech Conference at the Orlando World Center Marriott Resort.
From the Latin America Regional Breakout with Magie Cook to the various trade shows and keynote speakers, we have our top 3 key takeaways that we’ve been looking forward to sharing with you.
Throughout the convention, we had the opportunity to collaborate and form relationships with several people in our industry that have needs for MDM solutions, are looking to build partnerships and had similar interests to our team.i If you are looking for deeper insights on the effectiveness of your business’ personality and ability to connect with people, you should start with the relationships you have formed in the MDM community. The mobile device management industry is like an interconnected family that promotes customer awareness, retention, and collaboration between the supply chain. When navigated properly, you can take advantage of it.
Customer Support & Personalization
In today’s fast-paced, technology-driven environment, we don’t always take the time to slow down and provide a more personalized and enticing customer experience. Today people are wanting to put names to faces in the hopes of creating a more meaningful connection and support system. The number one thing we heard through conversations with potential prospects at the convention was that they were unhappy with the customer service they were receiving at our competitors. Our team at Moki believes that our attentive customer service and timely responses are what set us apart. In today’s inundated market, companies want to feel like they are being taken care of and that starts with exceptional customer outreach, quick response time and over-communication. When you take the time to form a long-term support system, customers and partners will see the value you can provide and how it may be able to help them achieve and exceed their goals in the future.
Product Improvements & Innovation
Various innovative MDM tools and software updates have been developed over the years to streamline business operations and processes. At VarTech, it was amazing to see what everyone had been working on and share different technology stacks and tools. Additionally, it was great to get reassurance on how easy to use and clean our Moki interface looks! Every year, the way employees and businesses use mobile devices continues to evolve. MDM software is meant to improve the functionality and security of the devices they’re being deployed on, so constant improvements and product innovation are necessary. It is important to stay on top of trends and emerging technologies to become a leader in the MDM industry.
Final Thoughts from the Moki Team
The Moki team is looking forward to future VarTech conferences, and finding other creative ways that we can connect with prospects, customers and partners. VarTech was a great step for us to get back in person and we are excited to continue to grow and build relationships in the MDM business. We would love to talk to your team about how we could be a great partner for you in the MDM space.