Digital Kiosks Increase Retail Sales through Education CASE STUDY: Estée Lauder

The Challenge

How To Educate A New Customer Segment About Estée Lauder’s Products

Estée Lauder, the American beauty behemoth that owns the likes of Clinique, Bobbi Brown and La Mer, had just created a new stand-alone men’s skin care group. It was the first time the company had treated the segment as its own category.

“Men’s skin care is one of the fastest-growing categories in the world, and we thought it was time to put them together so we could talk about both the different venues and ways men are shopping,”
– Lynne Greene, the Estée Lauder group’s president at the time of launch.

Estée Lauder was targeting audience via TV, print, digital and social media messaging. They wanted to close the loop with in-store digital interactions.

The solution

Customer Facing Devices Increase Sales Through Education And Cross Selling

Estée Lauder’s in store experience included a custom iPad app, touch table, and video screens promoting and educating customers about Lab Series products.

The mobile app utilized swipe gestures to navigate a carousel of product images and view product information for various pre-defined regimen. In addition to the bundling of multiple products into each regimen, additional cross-sell promotion was made with a related products feature.

ipad kiosk lockdown software

About Estée Lauder

Founded in 1946, The Estée Lauder Companies Inc. is an American manufacturer and marketer of prestige skincare, makeup, fragrance and hair care products. The company has its headquarters in Midtown Manhattan, New York City. Estée Lauder products are sold in more than 135 countries and territories. Estee Lauder has 42,400 employees worldwide and generated $11B in revenue in 2014.

Related Blogs

Why is Customer Service Important in the MDM Industry?

Customer service is not just about being kind and courteous to your customers, it is a vital component of your …

Read More
vartech conference takeaways

Moki’s Key Takeaways from the VarTech 2021 Conference

After over a year of Zoom meetings, live streams, and virtual events, it was great to be back at an …

Read More
cloud based digital signage

The Benefits of Switching to Cloud-Based Digital Signage

We all know that the cloud is a valuable asset in our everyday lives, but have you thought about how …

Read More

Join the Moki Momentum Partner Program

Follow Estée Lauder and join our Momentum Partner Program. Contact us to learn more.
Skip to content