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CASE STUDY | Columbia Sportswear Company

Columbia Sportswear Company is a leading innovator in the global apparel, footwear, accessories and equipment markets. Founded in 1938, Columbia brand apparel, footwear, accessories and equipment have earned a global reputation for innovation, quality and performance, keeping outdoor enthusiasts in more than 100 countries, warm, dry, cool and protected year-round.

Columbia had 4,320 employees worldwide and generated $1.7 billion in sales in 2013.

The Problem

How To Re-create Familiar And Relevant Digital Interactivity In Stores

Columbia has multiple iOS apps that reinforce Columbia’s rich outerwear and sportswear heritage. These apps educate users on essential outdoors skills e.g. tying knots for climbing, tools for backcountry etc. Customers download the apps on their devices and engage with brand experiences.

Columbia wanted to re-create the same digital experiences in stores. Columbia wanted to remind customer of its outdoor heritage and further engage customers with familiar, relevant and fun experiences. Columbia wanted to close the loop on the marketing messages customers experience outside the store.

The Solution

Customer Facing Devices With Interactive Digital Content

Columbia installed multiple Customer Facing Devices (digital kiosks) in store to recreate and reinforce the digital messages. These Digital Kiosks engage customer via fun interactivity and subtly reinforce Columbia’s leadership in outdoors apparel. And, this closed the marketing loop.

Moki Total Control Enables Columbia To:

  1. Let customer control their brand experience using Moki’s simple and elegant kiosk app.
  2. Secure device app by locking-down. Lock-down ensures that the Customer Facing Devices are used for intended purpose only.
  3. Push new content to all Customer Facing Devices instantaneously.
  4. Remotely analyze all Digital Interactions, device health and app status. Make instantaneous changes when and where needed.

See Moki Total Control In Action

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