Knowledge Base

Android - Agent

This category covers Moki's Agent/Device Administrator management solution.


This category covers Moki's iOS management solution.

Android Enterprise

This category covers Moki's Android Enterprise management solution.


This category covers Moki's BrightSign management solution.


This category provides general FAQs about Moki's solutions.

News & Updates

This category provides news and updates.


  • Filter All
  • iOS
  • iOS Enrollment
  • iOS Management and How-To's
  • iOS Partner Account Management
  • iOS Troubleshooting
Filter All
  • Filter All
  • iOS
  • iOS Enrollment
  • iOS Management and How-To's
  • iOS Partner Account Management
  • iOS Troubleshooting

Adding iOS 11+ devices to Apple Business Manager (formerly DEP) with Apple Configurator

Profiles- iOS

Files Tab- iOS

Action Templates- iOS

Device Actions- Activation Lock

iOS Actions- Set Wallpaper

iOS Actions- Lost Mode

Device Actions – iOS

Require Network Tethering – iOS

Disable Proximity Setup – iOS

Setup DEP & VPP with Moki – Updated

Create and Apply an App Lock Profile

How To Recover a Device Stuck in App Lock Mode

Managed Apps Inventory List is Empty

Problem Sending an App “Device is Busy”

Allow Facebook Login But Not Facebook Access

How to Remove an App or Profile

Locating MokiTouch 2 After Prompted

Using Older iOS App Versions

MDM Profile Failed to Install: “Unknown Error”

Scheduling Actions to Multiple Devices

Can’t Access App Settings in Moki

Editing Profile and now Apps are Missing

Dashboard Shows More Devices Than I Am Using

Differences in Last Seen Time Between MDM and Moki Kiosk

Profile Installation Failed, MDM is already Installed

Error “App is not Managed”

How to Find the Apple ID Associated with Your APNs Cert

Creating and Using Templates

Device Enrollment Error: “Guided Access App Unavailable. Please Contact Your Administrator.”

iOS Update and Restore Errors

Printing with MokiTouch 2

Error Installing MDM Profile on iPad through Chrome

How to Switch Between Apps and Keep the Same Device Selected

iPad is not Showing Mobile Version of Website

What Version iPad Do You Have

iOS: How to Renew Your APNs Certificate

Custom Desktop on iPads Running iOS 9.3 and Above

Apple Volume Purchasing Program (VPP) and Moki

Network Requirements for iOS

Using My Own iOS App with the MokiManageSDK

Basic iOS Enrollment, Non-Supervised Method

Accessing Moki APIs – iOS

Installing Profile “Server Failed to Process”

Understanding App Management Tools

Inviting an Administrative User

Can’t Delete Tags

Profile Not In the List

Actions Not Received On All Devices

How to Update Saved Settings Templates

How to Tag Multiple Devices for Organization

Recovery from App Lock

Login to iTunes to Download MokiTouch 2

Error: The App “app” is Already Scheduled for Management

Screensaver is all White

Entering and Exiting SAM (Single App Mode)

Setting up an Account for iOS Enrollment

How to Factory Reset a Device

Uploading Enterprise Apps using the Manifest URL

Uploading an Enterprise iOS App

How to Set Up Night Mode

How to Create Alert Groups and Action Groups

How to Upload and Send an iOS App

SDK Installation Starting Guide

Network Check

How to Know if an Action Completed Successfully

How to Take Screenshots

iOS Profile Definitions

How to Use Tag Synching

Supporting the Moki iOS SDK

Supporting the Moki iOS SDK

User Permission Roles

iOS – Configuring Moki Kiosk on iOS

Moki Touch is now Moki Kiosk

Changing MDM Servers with Apple DEP

Setting Up an Apple ID

Adding a New User

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